Thank you for your interest in our WhatsApp service. Below, we would like to provide you with information on the processing of your personal data in connection with our WhatsApp service.
Protecting your personal data is important to us. Personal data is information relating to the personal or factual circumstances of an identified or identifiable natural person. This includes, for example, your legal name, address, telephone number and date of birth, as well as any other data that can be linked to an identifiable person.
Our data protection practices comply with statutory provisions, in particular the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR). The following data protection information serves to fulfil the information obligations arising from the GDPR. These can be found, for example, in Art. 13 and Art. 14 et seq. GDPR.
The controller within the meaning of Art. 4 No. 7 GDPR is the party who, alone or jointly with others, determines the purposes and means of the processing of personal data.
With regard to our WhatsApp service, the controller is:
Paul Wiegand GmbH
Eschengrund 5, D-36124 Eichenzell-Kerzell
Email: info@paulwiegand.de
Phone: +49 (0) 6659-9862-0
Fax: +49 (0) 6659-9862-150
You can find further information about our company, details of the persons authorised to represent it, and additional contact options in the legal notice on our website:
The data entered and transmitted by you when requesting the WhatsApp service, but at least the requester’s phone number, will be processed. Requests via the WhatsApp service may also contain images or photos transmitted to us by the requester.
The data collected will be used by us exclusively to respond to your WhatsApp inquiry.
The mobile device (tablet) used by us for this purpose contains exclusively contacts of WhatsApp users from incoming inquiries. For contact to be established, a requester must always first write to us via WhatsApp at the published phone number before we communicate via the WhatsApp messenger service.
The purpose is to offer the requester, who may not have a fixed PC workstation, a way to have their technical questions regarding our product portfolio answered via mobile message/data exchange by transmitting a message and/or an image or photo.
Furthermore, we point out that users’ data may be processed outside the European Union. This may result in risks for users because, for example, the enforcement of users’ rights could be made more difficult.
Since only contacts of WhatsApp users are processed on the controller’s mobile device (tablet), it is ensured that when using the WhatsApp service, both business partners (requester and controller) have already agreed to the Terms and Conditions and the Privacy Policy of the WhatsApp messenger service.
Responding to the requester via WhatsApp is necessary for the implementation of a pre-contractual or contractual measure (Art. 6 para. 1 lit. b GDPR, performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract).
With regard to the contact details of persons who are already users of the WhatsApp service, Art. 6 para. 1 lit. f GDPR may be considered. A legitimate interest of the WhatsApp user for the transmission of contact data can be assumed in relation to the already registered users of the messenger service. A legitimate interest for the transmission of contact data to WhatsApp is therefore to be affirmed, as a balancing of interests in favor of transmission exists and only contact data of such data subjects who use WhatsApp are transmitted.
For a detailed description of the processing within the WhatsApp service itself, we refer to the information provided by the provider/operator of the messenger service linked below under the point “Where is the data processed?“. Also, in the case of requests for information and the assertion of user rights, we point out that these can be asserted most effectively with the provider/operator. Only the provider/operator has access to the data of the users of the service and can directly take appropriate measures and provide information. Should you nevertheless require assistance, you may contact us.
Your data will not be stored by us, except within the WhatsApp service itself. All data of the WhatsApp service on the controller’s mobile device (tablet) will be deleted by us after six months at the latest, or in the event of an objection or termination of the contract, provided that deletion is not precluded by statutory retention obligations. We reserve the right to delete data without stating reasons and without prior or subsequent information.
In the case of deletion requests and the assertion of user rights regarding the WhatsApp service itself, we point out that these can be asserted most effectively with the provider/operator. Only the provider/operator has access to the data of the users of the service and can directly take appropriate measures and, if necessary, carry out a deletion.
WhatsApp is a messenger operated by WhatsApp Inc., based in California (USA). Users register for the service with a mobile phone number. Subsequently, the users’ address book is regularly read and at least names and mobile phone numbers are transmitted to WhatsApp’s servers. This address book synchronization of the WhatsApp service is used, among other things, to show users which of their contacts also use WhatsApp. The synchronization is repeated at regular intervals so that even newly added contacts are checked to see if they are already WhatsApp customers. WhatsApp Inc. uses data for this purpose to…
According to the WhatsApp Privacy Policy, WhatsApp reserves the right to make extensive use of the information available to them, for example for measurements, analyses, and other corporate services. Furthermore, WhatsApp generally shares information with other Facebook companies. WhatsApp features end-to-end encryption, so that the transmitted content can only be accessed by the communication partners during the transmission process. However, it is still possible for WhatsApp to record who communicates with whom and how often (so-called metadata).
Data received via the controller’s WhatsApp service is processed exclusively on the internal memory of the controller’s mobile device (tablet).
The WhatsApp messenger service is provided by “WhatsApp Inc., 1601 Willow Road, Menlo Park, California 94025, USA” and for the EU by “WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland”. WhatsApp belongs to the Facebook group and is a company of “Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA” and for the EU “Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland” [The authorized agent for service of process for Facebook Ireland Limited within the meaning of Section 5 (1) NetzDG is “Freshfields Bruckhaus Deringer LLP (Berlin), Potsdamer Platz 1, 10785 Berlin, Germany”].
Further information on data protection at WhatsApp can be found at (WhatsApp Privacy Policy):
Further information on data protection at Facebook can be found at:
The manner in which WhatsApp or Facebook assigns and collects data to individual users, how long this data is stored, and whether data is passed on to third parties is not conclusively and clearly stated by WhatsApp or Facebook and is not known to us.
The data collected in this context is processed by WhatsApp or Facebook and may be transferred to countries outside the European Union. What information WhatsApp or Facebook receives and how it is used is described in general form by WhatsApp or Facebook in their data use policies. There you will also find information about contact options.
We point out that you use the WhatsApp service, including its functions, at your own responsibility. This applies in particular to the use of interactive functions (e.g., commenting, sharing).
You have the right to information (Art. 15 GDPR) about the personal data we process about you. In the case of an information request that is not made in writing, we ask for your understanding that we may then request evidence from you proving that you are the person you claim to be.
Furthermore, you have the right to rectification (Art. 16 GDPR) or erasure (Art. 17 GDPR) or restriction (Art. 18 GDPR) of processing, insofar as you are legally entitled to do so.
Furthermore, you have the right to object (Art. 21 GDPR) to processing within the scope of the statutory provisions. The same applies to the right to data portability (Art. 20 GDPR).
We have appointed a Data Protection Officer in our company pursuant to Art. 37 GDPR. You can contact them using the following details:
Paul Wiegand GmbH
– Data Protection Officer –
Eschengrund 5, D-36124 Eichenzell-Kerzell
Email: datenschutz@paulwiegand.de
You have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data.
We revise this Privacy Notice when changes in processing activities or other circumstances make this necessary. The current version can always be found on this website.
Last updated: 2021-09-16